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• To hide the new message indicator, clear the Display New Message Indicator checkbox.
• To hide the unread message indicator, change the Display Message Count field to None.
3.
Press the key > Save.
Troubleshooting: PIN messages
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or
a phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup
screen in the Setup application, verify that you have received an activation message on your smartphone from
the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup screen to send a service book to your
smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the
Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing
Table. Press the key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 302
Wireless coverage indicators, 260
Change or delete a contact, 207
Turn on or turn off a network connection, 256
Turn on or turn off data service or set roaming options, 257
Options for email filters, 66
Resend a message, 63
Resend a message, 63
I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless
coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
User Guide
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