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File extensions Video file formats Audio file formats
AAC
—
• AAC-LC
• AAC+
• eAAC+
AMR — AMR-NB
QCP
—
• QCELP
• EVRC
WAV
—
• PCM
• G711 U/A
• GSM 610
MID — Wave Synthesizer
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/
docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Voice notes
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space
than smaller pictures.
User Guide
Media
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