Filter
Top Products
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space
than smaller pictures.
• In the video camera options, verify that the
Video Format
field is set to a smaller format. Large videos use more
storage space than smaller videos.
Related information
Delete a message, 71
Copy, move, rename, or delete a file, 124
Change the size of pictures that you take, 158
Change the video size and format, 152
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone
that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security >
Encryption. In the Media Card section, change the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 286
My smartphone isn't using the correct ring tone or wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media
card using your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 22
Voice notes
How to: Voice notes
Record a voice note
1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.
User Guide
Media
171