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• If you created an email address or added an existing email address to your smartphone using the email setup
screen in the Setup application, verify that you have received an activation message on your smartphone from
the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup screen to send a service book to your
smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the
Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing
Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox
folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 67
Forward messages from a specific email folder to your smartphone, 75
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN
messages, and text messages, your smartphone deletes the oldest messages from the message list. Your
smartphone doesn't delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox &
Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.
A message, attachment, or Google Mail conversation is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in
sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading
the attachment again.
Related information
Receive only the first section of long email messages, 76
Receive only the first section of long email messages, 76
The number of new or unread messages is different than I expect
The number of new or unread messages includes saved messages and filed messages.
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