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• If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected
Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at
the same time, and that not more than one access point within range is in this mode. For more information, see
the information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you
installed the root certificate for the certificate authority server that created the certificate for the authentication
server. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For
more information, talk to your administrator.
Related information
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User Guide
Manage Connections
270