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Troubleshooting: Ring tones, sounds, and alerts
My smartphone is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of
vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to
voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I receive a call or
message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off
or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change
Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the
Volume field isn't set to Silent and that the Vibration field isn't set to Off.
User Guide
Ring tones, sounds, and alerts
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