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• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in
your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you're not receiving calls, verify that call blocking and call forwarding are turned off.
• Your smartphone or your SIM card might support more than one phone number, even if you only have one
phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your smartphone, verify that the phone number that
you want to make calls from and receive calls to is set as your active phone number.
• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is
turned on.
• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the
BlackBerry Mobile Voice System. From the home screen, press the key. Press the key. Click Options.
Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't
appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a
short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your
BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone
number, verify that call forwarding is turned off.
Related information
Fixed dialing and smart dialing, 49
Call waiting, call forwarding, and call blocking, 47
Switch the active phone number, 53
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to
check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your
active phone number. Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number,
contact your wireless service provider or administrator.
Related information
Switch the active phone number, 53
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your
wireless service provider.
• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted
callers. For more information, see the
BlackBerry MVS Client User Guide
.
User Guide
Phone
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