Filter
Top Products
Update the BlackBerry Device Software from a website
If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with
your administrator for BlackBerry Device Software updates that have been approved for use in your organization.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially
before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
1. From your computer, visit www.blackberry.com/update.
2. Click Check for Updates.
3. Connect your BlackBerry smartphone to your computer.
4. Complete the instructions on the screen.
Related information
About backing up and restoring smartphone data, 196
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 254
Update the BlackBerry Device Software using the BlackBerry Desktop
Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially
before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software. For more
information, see the Help in the BlackBerry Desktop Software.
Related information
About backing up and restoring smartphone data, 196
My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 254
Downgrade or return to the previous version of the BlackBerry Device
Software over the wireless network
Depending on the options that your wireless service provider or administrator sets, you might not be able to
perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Software Updates.
• If you recently updated your BlackBerry Device Software, to return to the previous software version, press
the key > View Result > Downgrade.
• To downgrade to an earlier software version, scroll to a software version that the icon appears beside.
Click Perform Downgrade. Follow the instructions on the screen.
User Guide
BlackBerry Device Software
253