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I can't use a shortcut to view one type of message in a message inbox
If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your
current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox
shortcuts for your current smartphone.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
Text messages
How to: Text messages
About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text
messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to
your recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in
text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends
text messages using the first phone number that appears in the My Number field in the Phone application.
User Guide
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