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Research In Motion recommends that you regularly create and save a backup file on your computer, especially
before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Related information
Copy, move, rename, or delete a file, 124
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 158
View the amount of available storage space on your smartphone, 285
Set how long your smartphone stores messages, 75
Stop storing messages sent from your computer on your smartphone, 75
Stop storing messages sent from your smartphone on your computer, 76
Change how long your smartphone stores calendar entries, 202
Keep an application running in the background and switch to another application, 247
The application storage on my smartphone is low, 288
Troubleshooting: Storage space and media cards
My smartphone doesn't recognize my media card
Try the following actions:
• Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about
inserting a media card into your smartphone, see the printed documentation that came with your smartphone.
• In your media card options, verify that media card support is turned on.
• In your media card options, if there's a message to format your media card, disconnect your smartphone from
your computer. Format your media card.
CAUTION: Formatting your media card will delete all the files from it.
The application storage on my smartphone is low
When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog
box that lists applications and languages that you don't use frequently. You can delete applications and languages
in this list.
Try the following actions:
• Verify that you have deleted old email messages or text messages, especially messages with attachments.
• Verify that you have deleted contacts that are already in your organization's contact list.
• Verify that you have deleted media files from your smartphone.
• If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted
the previous version of the BlackBerry Device Software.
• Verify that you have cleared the browser cache.
User Guide
Storage space and media cards
288