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Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to
change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If
you forget your voice mail password, call your wireless service provider to get a new password.
1.
From the home screen, press the key.
2. Press the key > Options > Voice Mail.
3. Type a voice mail access number and a password.
4.
Press the key > Save.
Related information
I can't check my voice mail, 58
Change how many times your smartphone rings before the call goes to voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must
call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail
system. For more information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings, 59
Troubleshooting: Phone
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
I can't make or receive calls
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
User Guide
Phone
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