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File extensions Video file formats Audio file formats
AMR — AMR-NB
QCP
—
• QCELP
• EVRC
WAV
—
• PCM
• G711 U/A
• GSM 610
MID — Wave Synthesizer
For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/
docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Pictures
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction.
You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or
PNG format. If the picture isn't copyright protected and if you have a third-party image editing application, you
might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to
rotate the picture again.
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
User Guide
Media
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