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Near Field Communication Set whether third-party applications can use NFC connections.
Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry
Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
Otherwise, the only way you can reset your password without knowing your current password is to delete all your
smartphone data. You can do this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets,
when you delete your smartphone data, you might also delete the data on your media card. For more information,
contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially
before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency call when I type a
password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency
access number, your smartphone might prompt you to make an emergency call when you type your smartphone
password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Change the smartphone password, 298
I can't unlock my smartphone using my smart card
Try the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you
received your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
User Guide
Security
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