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I'm not receiving messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless
coverage area, you should receive messages when you return to a wireless coverage area.
• Reset your smartphone. Connect to the network and try again.
• If you created an email address or added an existing email address to your smartphone using the email setup
screen in the Setup application, verify that you have received an activation message on your smartphone from
the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup screen to send a service book to your
smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the
Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing
Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox
folder, that you want to receive email from.
• Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 67
Forward messages from a specific email folder to your smartphone, 75
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or
a phone number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email setup
screen in the Setup application, verify that you have received an activation message on your smartphone from
the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short
period of time to arrive), in the Setup application, open the email setup screen to send a service book to your
smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the
Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing
Table. Press the key > Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
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