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If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading
the attachment again.
Related information
Receive only the first section of long email messages, 76
Receive only the first section of long email messages, 76
HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in
sections.
•
Try downloading external pictures. Press the key > Get Images.
•
Try viewing your message in plain text. Press the key > Get Plain Text.
Related information
View email in plain text format, 71
Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
Synchronize email over the wireless network, 68
Email filters aren't working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to
email messages.
Related information
Email filters, 65
The number of new or unread messages is different than I expect
The number of new or unread messages includes saved messages and filed messages.
If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email
folder other than your inbox in the email application on your computer, your smartphone files the message.
User Guide
Messages
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