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• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more
storage space than smaller videos.
Related information
Delete a message, 71
Copy, move, rename, or delete a file, 124
Change the size of pictures that you take, 158
Change the video size and format, 152
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your
computer, disconnect your smartphone from your computer.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone
generated and you're trying to open an encrypted media file on your computer or a device other than the
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone
that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security >
Encryption. In the Media Card section, change the Mode field to Device Password.
• For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
Related information
About file encryption, 286
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing
the typing input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 29
Turn on or turn off audio and video shortcuts, 130
The media player screen closes
If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the
performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from
closing or change the amount of time before the media player screen closes.
Related information
Change the amount of time before the media player screen closes, 131
User Guide
Media
178