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Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi
network, or you are connected to a Wi-Fi network, but you cannot access
BlackBerry services such as email messaging and Internet browsing over
the Wi-Fi connection.
Your Bluetooth connection is turned on, and you are connected to a
Bluetooth enabled device.
Your Bluetooth connection is turned on, but you are not connected to a
Bluetooth enabled device.
Related information
About emergency calls and Emergency Callback Mode, 45
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.
Try the following actions:
• Verify that you turned on the connection to the Wi-Fi network.
• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices
are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator
or an employee at the hotspot.
• Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could
prevent your smartphone from connecting (for example, if connecting to the network requires you to have a
certificate on your smartphone and the certificate has an expiration date).
• If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network
name, try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what
options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi
network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk
to an employee at the hotspot who might have details about how to connect.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for
available Wi-Fi networks.
• If your wireless service provider supports Wi-Fi calling, verify that your connection preference isn't set to Mobile
Network Only.
• If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting
to certain wireless access points. For more information, contact your administrator.
User Guide
Manage Connections
269