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For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/
docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Camera
Some features aren't available on my smartphone
The availability of certain features on your BlackBerry smartphone might be affected by items such as your
smartphone model and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options
on the Email Preferences screen.
If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or
might prevent you from using some features or options. If your administrator has set an option for you, a lock
indicator appears beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service
provider or administrator, or visit www.blackberry.com/go/devices.
The flash or video light dims or turns off
If the camera has a flash or the video light is turned on, and the battery power level drops below 20 percent, the
flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent,
the flash or video light might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If
you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter
speed, an exclamation point indicator appears at the bottom of the screen.
Depending on your BlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is
caused by slight movements of the camera by turning on image stabilization in the camera options.
I can't save media files
Your BlackBerry smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space
than smaller pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more
storage space than smaller videos.
User Guide
Media
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