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Troubleshooting: Attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry smartphone.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide.
1. To download the slide, highlight the slide.
2.
Press the key > Retrieve.
Security options for messages
Block incoming messages
If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or
unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
When you block messages, you can set your smartphone to allow messages from specific contacts.
1. Do one of the following:
• To block all incoming email, PIN, or text messages, on the home screen or in a folder, click the Options icon.
Click Security > Firewall. Select the checkbox beside one or more message types.
• To block only text messages with attachments that are from an advertiser or unknown sender, on the home
screen, click the Text Messages icon. Press the key > Options. In the MMS section, in the Message
Filtering section, select the Reject Anonymous Messages checkbox or the Reject Advertisements
checkbox.
2.
Press the key > Save.
Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might
contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your
smartphone without contributing to data usage by turning off email message forwarding or by using email message
filters.
Related information
Create an email filter, 65
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