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Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks
application, and MemoPad.
• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop
Software. For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your
computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry
smartphone and synchronize it with the email application on your computer, because the birthday field is a date
field in the email application on your computer.
Related information
Create a custom contact field, 206
Some characters in calendar entries don't appear correctly after
synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or
accents, your computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is
installed on your computer. For more information, see the documentation for the operating system on your
computer.
User Guide
Synchronization
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