Filter
Top Products
Related information
Generate an encryption key, 302
Wireless coverage indicators, 260
Change or delete a contact, 207
Turn on or turn off a network connection, 256
Turn on or turn off data service or set roaming options, 257
Options for email filters, 66
Resend a message, 63
Resend a message, 63
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry
Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data.
Otherwise, the only way you can reset your password without knowing your current password is to delete all your
smartphone data. You can do this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets,
when you delete your smartphone data, you might also delete the data on your media card. For more information,
contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially
before you update any software. Maintaining a current backup file on your computer might allow you to recover
smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone isn't ringing or vibrating when I receive a call or
message
Try the following actions:
• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off
or Silent.
• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change
Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the
Volume field isn't set to Silent and that the Vibration field isn't set to Off.
The screen turns off
When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery
power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
To turn on the screen, click the trackpad or press a key.
Related information
Set options for backlighting, 234
User Guide
Quick Help
33