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4A. Troubleshooting 245
Help
The Other Person Hears an Echo
ⅷ Try decreasing the volume on your phone—whether
you are using the speakerphone or the earpiece—to
avoid coupling or feedback on the other person’s
end.
ⅷ Position the earpiece closer to your ear to prevent
sound leaking back into the microphone.
ⅷ If you’re using the speakerphone feature with your
phone lying on a flat surface, try turning the phone
face down (screen facing the surface).
I Hear My Own Voice Echo
Ask the person on the other end of the call to turn
down the volume on his or her phone or to hold the
phone closer to his or her ear.
My Voice Is Too Quiet on the Other End
ⅷ Be sure to position the microphone, which is on the
lower-left side of the keyboard next to the
Option
key, close to your mouth. Make sure you are not
covering the microphone with your cheek or chin.
ⅷ Check the signal-strength icon. If the signal is
weak, try to find an area with better coverage (see
“Signal Strength Is Weak” on page 244).
I Hear Static or Interference
Check the signal-strength icon. If the signal is weak,
try to find an area with better coverage (see “Signal
Strength Is Weak” on page 244).
If you’re using a hands-free device enabled with
Bluetooth
®
wireless technology, try the following:
ⅷ Move your phone closer to the hands-free device.
Audio quality degrades as the distance between
your phone and the hands-free device increases.
The effective range for a hands-free device varies
among manufacturers.
ⅷ Confirm that no obstructions, including your body,
are between the phone and your hands-free device.
For example, move your phone to the same side of
your body as your hands-free device.