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252 4A. Troubleshooting
Email
I Have Problems Using My Account
Occasionally you may experience problems using an
email account after you set it up. If you followed the
account setup procedure (see “Set Up Email” on
page 187) and are experiencing problems using the
account, verify that the account complies with your
email provider’s requirements:
ⅷ Verify both your password and your username for
your email account.
ⅷ If you changed your password in an online email
account, you must change the password on your
phone (see “Change Account Login Settings” on
page 192).
ⅷ Some wireless service providers have other
requirements specific to their service. Check with
Sprint to find out whether any provider-specific
requirements exist.
ⅷ Make sure your ISP or email provider allows you to
access email on a phone. (Some providers do not
offer this option at all; other providers require an
upgrade for you to access email on a phone.).
ⅷ Email provider settings may change. If your email
account was working but you are currently
experiencing problems, check with your email
provider to find out whether any of the account
settings have changed.
Your phone is connected to a 1x data network.
Data is not currently being transmitted over the
network.
Your phone is connected to a 1x data network
and data is being transmitted over the network.
Your phone is connected to an EvDO data
network. Data is not currently being transmitted
over the network.
Your phone is connected to an EvDO data
network and data is being transmitted over the
network.