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254 4A. Troubleshooting
date, in which case all messages continue to appear in
your Inbox (see “Enter Advanced Account Settings” on
I Can’t Send or Receive Text or Multimedia
ⅷ Make sure that your phone is on (see “Turn the
Phone On/Off” on page 18).
ⅷ For multimedia messages, do the following:.
Ⅲ Contact Sprint to verify that messaging services
have been correctly activated on your phone, and
that they are available at your location. (Sprint
should be able to tell you if messaging services
have been experiencing transmission delays.).
Ⅲ Check to see if you have data services enabled.
Phone , open the application menu,
Preferences. Under Network, make sure
Data Usage is set to On.
Ⅲ If you are in roaming coverage, check to see if
you have data roaming enabled. Open
Phone , open the application menu, and tap
Preferences. Under Network, tap Data Roaming
ⅷ If possible, contact the recipient of the message, and
make sure the receiving device can handle the type
of message you’re sending.
ⅷ If a message arrives but does not display a
notification, restart your phone (see “Restart Your
phone” on page 171).
I Want to Send a Video in a Multimedia
Message, but Do Not See It on the List of
Items I Can Attach
You can attach only pictures in JPG format to outgoing
multimedia messages. To send files of other types,
attach them to an email message (see “Add
Attachments to a Message” on page 194).