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4A. Troubleshooting 255
My Phone Won’t Connect to the Internet
Your phone supports EvDO and 1xRTT wireless data
ⅷ Check to see if you have data services enabled.
Phone , open the application menu, and
Preferences. Under Network, make sure Data
Usage is set to On.
ⅷ If you are in roaming coverage, check to see if you
have data roaming enabled. Open
Phone , open
the application menu
, and tap Preferences. Under
Network, tap Data Roaming and tap Enabled.
ⅷ Turn off your phone and turn it on again (see “Turn
the Phone On/Off” on page 18).
ⅷ Restart your phone (see “Restart Your phone” on
ⅷ Contact Sprint to verify that your subscription plan
has been correctly activated. Sprint should also be
able to tell you if there are any outages in your
I Can’t Access a Page
1. Make sure you have Internet access:
Ⅲ Open Web and try to view a Web page
you’ve loaded before.
Ⅲ To ensure that you’re viewing the page directly
from the Internet, tap .
Ⅲ After confirming your Internet connection, try to
view the page again. If it comes up blank,
Ⅲ If you’re still having trouble, the page may contain
elements that are not supported by the browser,
such as Flash, Shockwave, VBScript, WML script,
and other plug-ins.
2. Some websites redirect simple Web addresses
given to the public to actual Web addresses that
are more complex (for example, if you enter the
www.palm.com/support, it may actually go
to the Web address
(If your phone’s browser can’t follow the redirect,
enter the Web address in a desktop browser and
read the actual Web address in the address bar.
Then enter the actual address in your phone’s